AI Agents & Automation
An AI agent connected to your site to answer customers, qualify requests and book appointments around the clock — without making anyone wait.
A visitor asking a question on a Sunday evening won’t wait until Monday morning for an answer — they’ll go to a competitor instead. A well-designed AI agent answers on your behalf, qualifies their request, and can even offer them a booking slot, while you’re asleep.
This isn’t just another chatbot
Classic chatbots follow a rigid decision tree: three options, a form, and often a dead end as soon as the question strays from the script. An AI agent understands a question asked in someone’s own words, looks up the answer in your actual content (your services, pricing, availability), and honestly says it’s handing off to a human when a request is beyond its scope — rather than making something up. The real difference is this ability to retrieve real information and act within a defined scope, rather than recite a pre-written script.
A concrete example: hospitality and restaurants
A restaurant or hotel on the French Riviera gets dozens of nearly identical questions every week outside opening hours: availability for a given evening, exact hours, cancellation policy, access and parking. An AI agent connected to that information answers instantly, around the clock, without making the guest wait until the next day or pulling someone in on a Sunday evening to repeat the same thing. For a more complex request or a complaint, it forwards the message to the team rather than improvising an answer.
Concrete use cases, not science fiction
- Instant answers to frequent questions: hours, indicative pricing, service area, turnaround times — without pulling someone off your team to repeat the same information.
- Qualifying inbound requests: for a service business, the agent asks the right questions (budget, timeline, project type) before the first sales call even happens, so you’re calling back an already-qualified contact rather than just a name and an email address.
- Automated appointment booking, connected to your real calendar — no more email back-and-forth to find a slot.
- Product assistant for online shops: help choosing, answers on availability or delivery, right inside the checkout flow.
- Review monitoring: flagging and drafting replies to Google reviews, so none ever go unanswered.
How the agent fits into your website
The agent usually takes the form of a chat bubble available from any page on your site, or a dedicated component built into a key page (booking, a product page, contact). It’s an addition to a site that’s already well built, not a standalone gadget bolted on the side: the more structured and up to date your website is, the more reliable content the agent has to draw its answers from. We never offer it as a standalone project — it’s a layer added on top of an already solid foundation.
What an AI agent doesn’t replace
We don’t sell the promise of full automation. An AI agent handles recurring requests well and qualifies contacts, but a commercial negotiation, a sensitive complaint, or an unusual case should stay in a person’s hands. An agent fed outdated information gives bad answers just as confidently as a well-configured one — which is why the initial scoping work and keeping its reference content up to date matter just as much as the choice of technology itself. Our job is precisely to define that boundary with you, so the agent is genuinely useful without ever feeling like a frustrating dead end for your customers.
Data privacy and hosting
Conversations with the agent are hosted on GDPR-compliant infrastructure, with no resale or use of your customer data for other purposes. You remain the owner of the conversation history.
What’s included
- Scoping the use cases that are genuinely useful for your business (no gimmick automation)
- Connecting the agent to your content (services, FAQ, catalogue) for reliable, up-to-date answers
- Integration as a chat bubble or a dedicated component on your site
- Integration with your existing calendar and tools (Calendly, CRM, messaging)
- Testing and tuning before going live
- Performance tracking (resolution rate, requests handed off to a human)
Who it’s for
Businesses that receive a steady volume of similar questions, that lose enquiries outside opening hours, or that want to qualify prospects before the first sales call — a particularly common need among service businesses in Nice and Monaco.
Frequently asked questions
What's the difference between a classic chatbot and an AI agent?
A classic chatbot follows a fixed decision tree with a limited set of pre-written options. An AI agent understands a question asked in plain language, looks up the answer in your business's actual content, and can carry out a defined action (offering a booking slot, forwarding a qualified request) rather than just reciting a script.
Can the agent answer any question about my business?
Only questions it has reliable, up-to-date content for. Our scoping work is precisely about defining its boundaries and feeding it your real information (services, pricing, availability, FAQ), so it never guesses an answer.
What happens if the agent doesn't know the answer?
It says so honestly and hands the request off to a human rather than making something up. That handoff is defined upfront so no request goes unanswered, even outside the agent's scope.
How does the agent integrate with my existing site?
Usually as a chat bubble available on every page, or as a dedicated component on a key page such as booking or contact. The integration relies on a site that's already well-structured rather than working in isolation.
Is this worth it for a small business with few enquiries?
It depends more on how repetitive the questions you receive are than on volume. If you regularly get the same questions outside opening hours, even a small business can get real value from it.
How long does it take to set up an AI agent?
Timing mainly depends on scoping the use cases and the availability of the information to connect (site content, calendar, catalogue). We set a precise timeline at the first conversation, once the scope is defined.
Ready to take your online presence further?